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Information Request

Overview​

The Information Request module facilitates communication between companies and interested investors. When an investor wants to learn more about a pre-approval request, they submit an information request, and companies share additional documentation and details through this module.

Understanding Information Requests​

What is an Information Request?​

An information request occurs when:

  1. An investor reviews your pre-approval request
  2. They express interest and need more details
  3. A formal information request is created
  4. You're notified to provide additional documentation

Information Request Status​

  • Pending Response: Waiting for you to provide information
  • Under Review: Investor is reviewing your submitted information
  • Approved: Investor is ready to proceed to financing stage
  • Declined: Investor has decided not to proceed
  • Expired: Response deadline has passed

Responding to Information Requests​

Step 1: View Information Requests​

Information Requests

  1. Navigate to Information Requests from the dashboard
  2. You'll see all active requests with:
    • Investor name (may be anonymous initially)
    • Request date
    • Deadline for response
    • Status

Step 2: Review Investor Questions​

  1. Click on an information request to open it
  2. Review the specific information requested:
    • Financial statements
    • Additional trade documentation
    • Company credentials
    • Specific questions about the trade
    • References or past trade history

Step 3: Prepare and Upload Documents​

Upload Document

Upload the requested information:

Financial Documents

  • Audited financial statements (last 2-3 years)
  • Bank statements (last 6 months)
  • Tax returns
  • Credit reports

Trade Documents

  • Detailed purchase orders
  • Sales contracts with full terms
  • Shipping documents (if applicable)
  • Insurance certificates
  • Quality certificates

Company Documents

  • Business registration and licenses
  • Company profile and structure
  • Management team credentials
  • References from previous trades

Additional Information

  • Written responses to specific questions
  • Excel sheets with trade calculations
  • Market analysis or reports
  • Any other supporting documentation

Step 4: Add Comments and Submit​

  1. Add a cover message explaining the documents
  2. Highlight key information investors should review
  3. Provide additional context if needed
  4. Click Submit Response

Managing Information Sharing​

Document Security​

  • All documents are encrypted during transmission
  • Only the requesting investor can access your information
  • You can set expiration dates for sensitive documents
  • Track who has viewed your documents

Communication Features​

Internal Notes

  • Add private notes visible only to your team
  • Track decisions and discussions

Messages to Investor

  • Send messages directly to the requesting investor
  • Clarify questions before submitting formal responses
  • Negotiate terms informally

Tracking and Follow-up​

  1. Monitor response status in real-time
  2. Receive notifications when:
    • Investor reviews your information
    • Additional clarification is needed
    • Investor makes a decision
  3. Set reminders for pending requests

Multiple Investor Requests​

Handling Multiple Interests​

When multiple investors request information:

  1. Each request is tracked separately
  2. You can share different information levels based on investor
  3. Prioritize based on:
    • Investor credibility
    • Proposed terms
    • Response deadline
  4. Accept the best offer and notify others

Batch Responses​

For common information requests:

  1. Create a document package
  2. Upload once
  3. Share with multiple investors
  4. Customize specific answers as needed

Best Practices​

  • Respond Promptly: Quick responses show professionalism and maintain investor interest
  • Be Thorough: Provide complete information to avoid back-and-forth delays
  • Organize Documents: Use clear file names and organize by category
  • Maintain Confidentiality: Only share what's necessary; protect sensitive information
  • Professional Communication: Keep all messages clear and business-like
  • Follow Up: Check status regularly and follow up on pending reviews

Information Request Checklist​

Before submitting your response:

  • ✓ All requested documents are uploaded
  • ✓ Documents are current and relevant
  • ✓ File names are clear and professional
  • ✓ Questions are answered completely
  • ✓ Cover message provides context
  • ✓ Contact information is included
  • ✓ All uploads are readable and complete

Privacy and Security​

What Investors Can See​

  • Only information you explicitly share
  • Your company name and basic profile
  • Pre-approval request details
  • Documents you upload in response

What Investors Cannot See​

  • Your responses to other investors
  • Information from other trade requests
  • Your internal notes
  • Dashboard activity

Troubleshooting​

Q: I missed the response deadline. What should I do? A: Contact the investor directly through the messaging feature to request an extension. Some investors may still consider late responses.

Q: Can I withdraw information after submitting? A: Once submitted, information cannot be withdrawn. However, you can add clarifications or updates.

Q: The investor is asking for sensitive financial information. Should I share it? A: Share only what you're comfortable with. You can provide summary information or request a non-disclosure agreement first.

Q: How do I know if my information is sufficient? A: Investors will either approve, request more information, or decline. You'll receive clear notification of their decision.

Q: Can I update information after submission? A: Yes, click Add Update on the information request to provide additional documents or clarifications.